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Remote Installation

Regular price
$299.00 USD
Regular price
Sale price
$299.00 USD
Shipping calculated at checkout.
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Remote Pro Install:

Our professional concert technicians have been trained to install and integrate everything into your system and workflow. An installer will connect with you via a Zoom call, enabling them to share control of your computer and assist you through the process of installing the software, plugins, and virtual backgrounds. Our technicians will then verify all relevant computer settings and give you some basic training to allow you to get the most out of your product.

 


Why buy from ESS?

Because we've made it really easy for you!

Turnkey - our bundles are complete, all-in-one, tested and ready to go. We've done the research for you. We've invested countless hours to exhaustively test different items so you don't have to.

Unique - Our proprietary One-Touch Presentation Controls can’t be purchased anywhere else. One-touch control of your meeting software allows you to focus on your delivery, instead of managing your mouse!

Quality - We’ve tested many products and have selected only the best for you. Each of these products are used daily in our own office!

Service - Not everyone is comfortable installing software, plugins and drivers, and adjusting advanced settings in virtual meeting apps (Zoom, Teams, Webex, GoToMeeting etc.), so we offer in-person or remote installation and support. Our nationwide network of professional concert technicians have been trained to install and integrate everything into your system and workflow.

Giving Back - By working with us, you are supporting professional concert crew members (roadies) who are out of work due to the COVID-19 pandemic. 10% of our operating profit is also given to The Roadie Clinic, a 501(c)(3) nonprofit dedicated in their mission to empower and heal roadies and their families by providing services and resources tailored to the struggles of the touring lifestyle.

Testimonials

Lucas Ramirez

Lucas Ramirez
Author, Speaker and
CEO The Gathering Place
www.thegp.org
www.LucasRamirez.org

The Executive Stream package is truly AWESOME.

If you strive for excellence in all you do, then I highly recommend them - you have not video conferenced until you video conference with the Executive Stream set up!

They thought through every detail from convenience of use to making our team look great.

Paul Klimson
PAUL KLIMSON
CO-FOUNDER / CCO
theroadieclinic.com

To use the system installed by ESS is like going from training wheels to the Tour de France overnight.  Until that point, I never had consistency in the audio and visual quality we presented during our interviews, meetings and podcasts…and I’m an audio engineer!  The simplest changes made such a great impact.  It was immediate payoff, as we had a team meeting two days later, and we were able to easily use the switcher to pull up a presentation, allowing us to simultaneously see our team and review protocols.  I believe the conversation went something like "Let’s see if this works.  Can you see us?  Can you see the presentation?  Yes it was that easy!!! It really works!" The kindness and professionalism shown by this team, and the overall quality of the product they install, is what I have come to expect from our roadie community.  I’m thrilled that they are employing out-of-work roadies (brilliant in their own fields of lighting, automation, video and more) and I want nothing more than total success for their brand.

Shipping policy

Product will be shipped within 2 business days after payment. Expedited shipping is available. If you order a Pro Installation, your products will be shipped to your local technician for your convenience. Our technician will deliver and install on a mutually agreed-upon date.

Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@ess.rocks. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@ess.rocks

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as custom-designed virtual backgrounds and products damaged after receipt. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on final sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to contact us to request a return authorization for the item you have. Once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund is approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.